Last Updated: 2025
Our Sacred Promise of Fair Exchange
At Agape Coven, we believe in the sacred law of fair exchange and the divine principle that energy given should match energy received. This Returns & Refunds Policy serves as our covenant with you, ensuring that your spiritual journey with us is both meaningful and financially protected.
Understanding Our Sacred Offerings
Physical Sacred Items
Our blessed ritual tools, regalia, and other physical items are carefully selected and consecrated with intention. Each piece carries the energy of our sacred work.
Digital Sacred Content
Our online courses, guided meditations, digital spell books, and virtual workshops are crafted with ancient wisdom and modern insight.
Spiritual Services
Our recordings and groups are performed & created by experienced practitioners who honor the sacred arts.
Subscription Services
Our monthly newsletters, digital memberships, and self-guided spiritual guidance programs provide continuous sacred support.
Returns Policy – Sacred Exchanges
Physical Items – 30-Day Sacred Circle
- Return Window: 30 days from delivery date
- Condition: Items must be unused, in original packaging, and in sellable condition
- Exceptions: Digital items, consumables (herbs, oils, candles), and items marked as final sale cannot be returned
- Return Process: Contact us at highpriestess@agapecoven.com to initiate your return
- Return Shipping: Customer responsible for return shipping costs unless item was defective or incorrectly sent
Digital Content
Digital Nature: Due to the immediate access nature of digital content, returns are not available.
Spiritual Services – Sacred Satisfaction
Ongoing Services: Monthly services can be cancelled anytime with 30-day notice
Refund Policy – Honoring Sacred Exchange
Refund Timeline
- Credit Card Refunds: 5-10 business days after processing
- PayPal Refunds: 3-5 business days after processing
- Bank Transfers: 7-14 business days after processing
- Store Credit: Issued immediately upon approval
Refund Methods
Refunds will be issued to the original payment method unless:
- Original payment method is no longer available
- Customer requests store credit for future purchases
- Partial refunds are issued as store credit
Shipping and Handling
- Defective Items: We cover all shipping costs
- Change of Mind: Customer pays return shipping
- Incorrect Items: We cover all shipping costs and expedite correct item
Special Circumstances – Divine Interventions
Damaged or Defective Items
If you receive damaged or defective items:
- Contact us within 7 days of delivery
- Provide photos of the damage
- We’ll immediately send a replacement or full refund
- No need to return damaged items unless requested
Lost or Stolen Packages
- Domestic Orders: We’ll work with you to resolve with carrier
- International Orders: Customer responsible after shipment confirmation
- Insurance: Available for high-value orders
Weather or Natural Events
If severe weather or natural disasters affect delivery or services:
- We’ll work with you to reschedule or refund
- Force majeure events may affect standard timelines
- Your satisfaction remains our priority
Subscription Services – Sacred Commitments
Digital Memberships
- Monthly Plans: Cancel anytime, access continues through paid period
- Annual Plans: Pro-rated refunds available in first 30 days
- Content Access: Immediate upon payment confirmation
Exchanges – Sacred Transformations
Upgrade Exchanges
- Services: Upgrade to higher-tier service anytime
- Products: Pay difference for upgraded items
- Subscriptions: Upgrade immediately, pro-rated billing
Processing Your Sacred Request
How to Request Return or Refund
- Email: highpriestess@agapecoven.com with order number
- Include: Order number, reason for return, photos if applicable
Information We Need
- Order number or receipt
- Reason for return or refund
- Photos (if claiming damage or defect)
- Preferred resolution method
Processing Time
- Return Authorization: 1-2 business days
- Refund Processing: 3-5 business days after receiving return
- Replacement Shipping: 1-2 business days after authorization
Texas Consumer Rights
In accordance with Texas law:
- Automatic Renewal: Clear disclosure of subscription terms
- Cooling-Off Period: 3 business days for certain services over $25
- Deceptive Practices: Protection against unfair business practices
- Written Contracts: Right to written agreements for services over $25
Exclusions – Sacred Boundaries
Non-Refundable Items
- Gift Cards: No refunds, but transferable
- Final Sale Items: Clearly marked, no returns
- Used Consumables: Herbs, oils, candles that have been used
- Personalized Items: Custom-made or engraved items
- Digital Downloads: After 7 days or 25% access for high tier only
International Orders – Global Sacred Community
Return Shipping
- Customer Responsibility: International return shipping costs
- Customs and Duties: Customer responsible for return customs fees
- Lost Returns: Customer bears risk of lost return packages
Refund Processing
- Currency Exchange: Refunds in original currency when possible
- Bank Fees: Customer responsible for international bank fees
- Processing Time: Additional 5-10 days for international refunds
Dispute Resolution – Sacred Mediation
Internal Resolution
We strive to resolve all issues directly and fairly. Contact us first for:
- Order concerns
- Product quality issues
- Service satisfaction questions
- Billing discrepancies
External Options
If internal resolution isn’t successful:
- Texas Attorney General: Consumer protection division
- Better Business Bureau: Dispute resolution services
- Small Claims Court: For disputes under Texas limits
Contact Our Sacred Support
Agape Coven Returns & Refunds Email: highpriestess@agapecoven.com
Changes to Our Sacred Exchange Policy
We may update this policy to reflect changes in our offerings or legal requirements. We’ll notify you of significant changes via:
- Email notification
- Website announcement
- Account dashboard notice
Your continued use of our services after changes indicates acceptance of the updated policy.
As of June 2025 our portal, and store are under construction. Our physical and digital products, and our membership services will be available in the soon future. Thank you for checking in and make sure to follow our progress as we create all of this.
This Returns & Refunds Policy is governed by the laws of the United States and the State of Texas.
May your spiritual journey with us be blessed with fair exchange and divine satisfaction.
In sacred service and fair trade, The Agape Coven Sacred Commerce Guardians